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Each web page in https://console.doit.com/ should have a relevant title instead of of `DoiT Console`

Each web page in https://console.doit.com/ has a title of `DoiT Console`. This is incredibly unhelpful. Each ticket's title should be included in the page title, the title for search results should be at least that it's a search for tickets, and p...
8 months ago in Core Platform / Support Portal 0

You're great!

Guys, you're amazing! Love your super-quick support, love your great educational courses and workshops, that's amazing. Especially, keeping in mind that we don't pay any extra for that, that looks amazing :) Love you!
about 1 year ago in Core Platform / Support Portal 0 Already exists

Please add "neutral" to the satisfaction survey

Currently when you close a ticket you get a modal pop up that wants you to pick Good, or Bad. You can't close the modal without picking one. Please can you just add a "neutral", "satisfactory" or "n/a"; there are plenty of times when it wasn't goo...
about 1 year ago in Core Platform / Support Portal 0

Help and support link from the console

I have a member of my team unable to access the console, and I have no way of contacting support on their behalf
over 1 year ago in Core Platform / Support Portal 3

Auto-remove permissions granted to DoiT support

The support system often asks us to give permissions to DoiT to various cloud resources. The problem is that we need to track internally which permissions should be removed later once the support ticket was resolved. Can we ask for a feature to au...
about 2 years ago in Core Platform / Support Portal 2

Provide links to upstream issues in the provider issue alerts details page

I've attached two screenshots: one of the list of known issues impacting GCP issues, and one of the "LEARN MORE" pages linked to by these list items. This information is not as helpful as it could be because it doesn't include enough context. It o...
over 2 years ago in Core Platform / Support Portal 0

Ability to edit my support ticket messages

To avoid needing to send more comments to fix typos or misinformation, or update with new information I've found that could all just go in my original message
over 2 years ago in Core Platform / Support Portal 2 Will not implement

Allow to search tickets by Cloud Platform, Product and Resource

Those 3 fields exist when creating a ticket, but not when searching tickets. Can you please add them?
over 2 years ago in Core Platform / Support Portal 0

Let me add myself as CC to ongoing ticket

I stumbled upon an interesting support ticket and would like to get updates on how it is resolved. Is there a way to add myself to get email notifications from the conversation?
over 2 years ago in Core Platform / Support Portal 0 Will not implement

Webhook callbacks for Tickets

Hi, We're like to create some automation when tickets are closed with DoIT, as an example we'd like to automatically update the IAM policy on projects to remove the doit ticket account that we temporarily created, or write to our incident slack ch...
over 2 years ago in Core Platform / Support Portal 0