Guys, you're amazing! Love your super-quick support, love your great educational courses and workshops, that's amazing. Especially, keeping in mind that we don't pay any extra for that, that looks amazing :) Love you!
Currently when you close a ticket you get a modal pop up that wants you to pick Good, or Bad. You can't close the modal without picking one. Please can you just add a "neutral", "satisfactory" or "n/a"; there are plenty of times when it wasn't goo...
The support system often asks us to give permissions to DoiT to various cloud resources. The problem is that we need to track internally which permissions should be removed later once the support ticket was resolved. Can we ask for a feature to au...
Provide links to upstream issues in the provider issue alerts details page
I've attached two screenshots: one of the list of known issues impacting GCP issues, and one of the "LEARN MORE" pages linked to by these list items. This information is not as helpful as it could be because it doesn't include enough context. It o...
To avoid needing to send more comments to fix typos or misinformation, or update with new information I've found that could all just go in my original message
I stumbled upon an interesting support ticket and would like to get updates on how it is resolved. Is there a way to add myself to get email notifications from the conversation?
Hi, We're like to create some automation when tickets are closed with DoIT, as an example we'd like to automatically update the IAM policy on projects to remove the doit ticket account that we temporarily created, or write to our incident slack ch...
When we click the Escalate button, it'd be good to visibly show on the support portal that the case has been escalated. Naturally sometimes the reason for escalation might be sensitive, so perhaps also a tick box on the form which shows "escalatio...
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