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Please add "neutral" to the satisfaction survey

Currently when you close a ticket you get a modal pop up that wants you to pick Good, or Bad. You can't close the modal without picking one. Please can you just add a "neutral", "satisfactory" or "n/a"; there are plenty of times when it wasn't goo...
12 months ago in Core Platform / Support Portal 0

Bill / Invoice with Service granularity

Feature request to have bill/invoice with Service granularity. Currently, invoices are in a standard format that display charges according to Projects, and do not display charges for services. Cost per project/per service is available through Clou...
about 1 year ago in Core Platform 0

Help and support link from the console

I have a member of my team unable to access the console, and I have no way of contacting support on their behalf
about 1 year ago in Core Platform / Support Portal 3

Add option to require SAML/SSO authentication

At the moment, even if you enable authentication, users are still able to log in with other authentication options defined in the authentication settings page (which include: allow all, email and password, Google, Microsoft). Usually when enabling...
about 1 year ago in Core Platform / Authentication 0

Being able to pick a custom date range and not only the last 30 days

Hi, we currently use DataStudio to report on our BigQuery costs using custom timeranges. We would like to have the same on the Bigquery Finops Dashboard, as currently on Bigquery FInops Dashboard the timerange is fixed on the last 30 days. Thanks
over 2 years ago in Core Platform / BigQuery Lens 0 Investigating

'View' only permission on CMP Billing tab

Hi , I would like to ask for your help. Is it possible to create a read-only role for the WHOLE billing tab? I raise this request in regard to the DoiT portal itself. I mean to expose the user to the billing tab- with no edit permissions, only view.
about 1 year ago in Core Platform 0

Support for Looker and Maps products

Not sure exactly what category I should use, but here is what we require: We need to update the contract module in CMP to allow for Looker/ Maps entry/tracking. This would entails creating new contract types for Looker and Maps, and updating all a...
over 2 years ago in Core Platform / Assets 0

Back button should take 'Admins' back to users list

When customer start with the :gear: icon and go to his profile or any other user, clicking the back button takes him back to the list of users, which does not happen when he start with his avatar on the upper right panel of CMP. I believe this is ...
over 1 year ago in Core Platform 0

Add platform/category to easily identify tickets in CMP

I can't figure out what category existing tickets are in. In other systems, I would often load a previous ticket in order to determine which category/classification was used and thus reuse that for a new ticket. I tried loading: https://app.doit.c...
over 1 year ago in Core Platform 0

Filing a ticket with CMP should make it easy to get to the ticket

Ideally, `request` should be a link to my request so I could quickly go to it...And maybe, I should be able to quickly get to the last couple things I filed.(Fwiw, the tickets page takes 7s to load, which is pretty painful.)
over 1 year ago in Core Platform 1