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Show DoIT escalations on the Ticket

When we click the Escalate button, it'd be good to visibly show on the support portal that the case has been escalated. Naturally sometimes the reason for escalation might be sensitive, so perhaps also a tick box on the form which shows "escalatio...
over 2 years ago in Core Platform / Support Portal 0

Transparently proxy GCP ticket content

When raising a GCP ticket on behalf of us, it'd be great if we could see the communication between DoIT and GCP in the support ticket (all in one place). Currently the process would be to CC the AT developer on the GCP ticket, but then it breaks t...
over 2 years ago in Core Platform / Support Portal 0

Ability to see linked GCP cases in the ticket timeline

Sometimes it isn't clear to us when/if something has been raised to GCP. As a fair percentage of the issues we raise end up with GCP support, it'd be useful to see in the ticket timeline when the case was escalated to them, along with the ticket r...
over 2 years ago in Core Platform / Support Portal 0

simple immediate link to support portal and tickets?

Is there a simple immediate link to support portal and tickets?
almost 3 years ago in Core Platform / Support Portal 1 Already exists

Show Profile Images in the Ticket System

In the ticket system, our profile images are not shown. Only DoIT employees have profile icons in the stream.
almost 3 years ago in Core Platform / Support Portal 0 Investigating

Print out/export ticket

It would be nice to have a way to print out the ticket flow so we can document it in our own ticketing system.
about 3 years ago in Core Platform / Support Portal 0 Investigating

Display CC'd People in Tickets

Display folks who are cc'd on a ticket in the Info Panel, and elsewhere if there are other suitable locations.
about 3 years ago in Core Platform / Support Portal 0

The CMP cannot handle the upload of a 300 MB file. THe customer got confused,

. In such cases, CMP should say "file too large; please send the file in another way, e..g upload to Google Drive and send a link"
about 3 years ago in Core Platform / Support Portal 0

Change support ticket form inputs based on ticket type.

Use case: Customer request slack channel. Our first reply to customer is to ask for an administrator email in their organization. It would help the customer if we could collect their admin email when they are first inputting the request for the s...
about 3 years ago in Core Platform / Support Portal 0