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Bug in ticket submission

Bug report: When trying to submit a ticket, after writing the description (part 3 of submission) if you go back and forth it will get to a blank page. Even when trying to resubmit a ticket it will ask if you wish to return to the unsubmitted data,...

almost 3 years ago in Core Platform / Support Portal 0 Shipped

1 VOTE

Default CC

Would it be possible to add "default" emails to the "Additional CCs" field by default when raising tickets through the DoiT CMP?

almost 3 years ago in Core Platform / Support Portal 1 Shipped

0 VOTE

Inline images in tickets

User was trying to explain an issue he was having in a ticket. He wanted to give more context to his issue, and provide screenshots. The screenshots appeared as attachments, instead of appearing in-line (with the message itself, like in Gmail). Th...

almost 3 years ago in Core Platform / Support Portal 0 Shipped

0 VOTE

Error page should be displayed if I don't have access to the ticket

Today we have a very confusing situation where a user gets simply a blank page when accessing a ticket opened by his e.g. co-worker. Feature Request: Display a proper error if access to the ticket is denied. Additionally, if the user belongs to t...

almost 3 years ago in Core Platform / Support Portal 0 Shipped

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