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Status Shipped
Pillar Core Platform
Categories Support Portal
Created by Guest
Created on Apr 29, 2021

Inline images in tickets

User was trying to explain an issue he was having in a ticket. He wanted to give more context to his issue, and provide screenshots. The screenshots appeared as attachments, instead of appearing in-line (with the message itself, like in Gmail). This can present a problem when there are multiple screenshots involved — it might not be clear which screenshot applies to which part of the ticket. Feature Request: Next to the "Attach" icon, include another icon which allows the user to insert an image directly into their message itself. Having images appear in-line would give more context in cases where multiple screenshots involved.
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