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Pillar Core Platform
Categories Usability
Created by Guest
Created on Apr 18, 2024

Add a way to subscribe to a ticket

So I just wanted to add myself to CC on a ticket created by one of my colleagues.

So I use the "Additional CCs" functionality and hit "submit". (first screenshot)

This unfortunately creates a new "post" as my user (second screenshot) and the system sends an email to the current participants, which will confuse them why there is now a new message from me without any text involved.


Some small "watch/subscribe ticket" button would be cool.

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